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RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. Learn about our return and exchange policies.

30-DAY RETURN POLICY

30 DAYS

Return items within 30 days of delivery for a full refund

EASY PROCESS

Simple online return process with prepaid shipping labels

FULL REFUND

Get your money back or exchange for a different product

HOW TO RETURN

1

INITIATE RETURN

Contact our customer service team or use our online return portal to start the process.

2

RECEIVE LABEL

We'll email you a prepaid return shipping label within 24 hours.

3

PACK & SHIP

Pack the item in its original packaging and attach the return label.

4

GET REFUND

Once we receive and inspect the item, your refund will be processed within 3-5 business days.

START A RETURN

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RETURN CONDITIONS

RETURNABLE ITEMS

  • Items in original condition and packaging
  • Unused electric vehicles with all accessories
  • Accessories and spare parts in original packaging
  • Items returned within 30 days of delivery

NON-RETURNABLE ITEMS

  • Used or damaged items (unless defective)
  • Gift cards and digital products
  • Custom or personalized items
  • Items returned after 30 days